Privacy Notice
PRIVACY POLICY
1. INTRODUCTION
Thank you for visiting elevvancea.
This website is operated by Nanjing Xiyi Network Technology Co., Ltd. (“Company,” “we,” “us,” or “our”). We value the trust you place in us and are committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit our website, purchase our products, communicate with us, or use any other features, products, or services made available through the elevvancea website.
For purposes of this Privacy Policy, our website, online store, related features, customer services, and other online functionality are collectively referred to as the “Services.”
By accessing or using our Services, you acknowledge that your personal information may be collected and processed as described in this Privacy Policy.
Depending on where you live, your information may also be transferred to and processed in countries or regions outside your place of residence, including locations where our e-commerce, payment, logistics, hosting, analytics, advertising, and customer service providers operate.
If you do not agree with this Privacy Policy, please discontinue use of our Services.
2. INFORMATION WE COLLECT
We may collect personal information directly from you, automatically through your use of our Services, or from authorized third parties.
Information You Provide Directly
We may collect information when you:
- Browse or use our website;
- Create an account;
- Place or attempt to place an order;
- Subscribe to email or marketing communications;
- Participate in surveys, reviews, contests, promotions, or similar activities;
- Contact customer service;
- Request a refund or return;
- Submit a product review;
- Communicate with us regarding an order or product;
- Participate in other features offered through our Services.
Depending on your interaction with us, information collected may include:
- Name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address;
- Order details;
- Product preferences;
- Customer service communications;
- Transaction information;
- Account information.
Payment details may be processed directly by our payment service providers. We generally do not store complete payment card numbers ourselves.
Information About Other Individuals
If you provide personal information about another person, such as when purchasing a gift or arranging delivery to another recipient, we may collect information including that person's:
- Name;
- Telephone number;
- Email address;
- Shipping address.
You should only provide another person's information where you are authorized to do so.
Information Collected Automatically
When you visit or interact with our website, certain information may be collected automatically through cookies, pixels, log files, software development tools, browser technologies, and similar technologies.
This information may include:
- IP address;
- Browser type;
- Operating system;
- Device type;
- Device identifiers;
- Pages viewed;
- Links clicked;
- Referring website;
- Date and time of access;
- Time spent on particular pages;
- Shopping activity;
- Cart activity;
- Site navigation patterns;
- Advertising interactions;
- Email engagement information.
We use this information to understand how visitors use our Services, operate and improve the website, maintain security, remember customer preferences, measure advertising performance, and provide more relevant content.
Information From Third Parties
We may receive information from third-party service providers and business partners.
These may include:
- Shopify;
- Payment processors;
- Logistics and shipping providers;
- Advertising platforms;
- Analytics providers;
- Fraud prevention providers;
- Social media platforms;
- Marketing service providers.
For example, if you interact with us through a social media platform or third-party service, we may receive certain information according to the settings and permissions associated with your account on that platform.
Combining Information
We may combine information collected directly from you with information automatically collected through our Services and information received from third-party sources.
This helps us:
- Provide more consistent customer service;
- Detect fraudulent activity;
- Improve our website;
- Better understand customer preferences;
- Measure marketing effectiveness;
- Personalize your experience.
3. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to operate the Services and understand how customers interact with our website.
Cookies are small data files stored on your browser or device.
Depending on the technology used and applicable law, cookies may be placed by us or by authorized third-party service providers.
We generally use the following categories of cookies.
Strictly Necessary Cookies
These cookies support essential website functions and may be required for the website to operate properly.
For example, they may help us:
- Maintain your shopping cart;
- Process checkout activity;
- Keep you signed in;
- Protect website security;
- Remember essential website settings.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with the website.
They may help us measure:
- Website traffic;
- Pages visited;
- Navigation patterns;
- Errors;
- Website performance;
- Customer engagement.
Information collected through analytics technologies is generally used to improve the operation and usability of our Services.
Functional Cookies
These cookies allow the website to remember certain preferences and provide a more personalized experience.
For example, they may remember:
- Language preferences;
- Currency preferences;
- Location or shipping region;
- Previously selected settings.
Advertising and Targeting Cookies
We and authorized advertising partners may use cookies, pixels, or similar technologies to understand advertising performance and deliver advertisements that may be more relevant to your interests.
These technologies may record information about your interaction with our website or advertising content.
Depending on your location, you may have the right to reject or limit certain advertising cookies.
4. YOUR COOKIE CHOICES
You may be able to manage or disable cookies through your browser settings or through any cookie preference tools made available on our website.
Please note that disabling certain cookies may affect the functionality of the website.
For example, some features related to:
- Shopping carts;
- Login functionality;
- Checkout;
- Currency settings;
- Website preferences
may not function correctly if essential cookies are disabled.
You may also use privacy and advertising settings provided by your browser, mobile device, advertising platform, or analytics provider to control certain forms of tracking.
Some browsers provide “Do Not Track” or similar signals. Because industry standards regarding such signals continue to evolve, our website may not respond uniformly to all such signals.
Where applicable law requires us to recognize a legally valid opt-out preference signal, we will process such signals as required.
5. ANALYTICS AND ADVERTISING SERVICES
We may use third-party analytics, advertising, and measurement providers to understand how visitors interact with our website and marketing campaigns.
These providers may use technologies such as:
- Cookies;
- Pixels;
- Web beacons;
- Device identifiers;
- Log files;
- Similar tracking technologies.
The information collected may be used to:
- Measure website performance;
- Analyze advertising campaigns;
- Understand customer behavior;
- Prevent advertising fraud;
- Deliver more relevant advertising;
- Measure conversions.
Third-party providers process information according to their own privacy policies and applicable agreements with us.
You may be able to manage advertising preferences through your browser, device settings, advertising platform settings, or recognized industry opt-out services.
6. HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including the following.
Processing Orders
We may use your information to:
- Process purchases;
- Confirm orders;
- Process payments;
- Arrange shipping;
- Provide delivery updates;
- Handle cancellations;
- Process returns;
- Issue refunds;
- Maintain transaction records.
Customer Service
We may use your information to:
- Respond to questions;
- Provide product support;
- Resolve order issues;
- Handle complaints;
- Communicate about returns or refunds.
Improving Our Services
We may use information to:
- Improve website functionality;
- Develop new products or features;
- Improve customer experience;
- Understand shopping behavior;
- Analyze website performance.
Marketing and Advertising
Subject to applicable law and your marketing preferences, we may use information to:
- Send promotional emails;
- Provide special offers;
- Inform you about new products;
- Personalize advertising;
- Measure advertising effectiveness;
- Recommend products that may be relevant to you.
Where consent is required, we will obtain consent before sending marketing communications.
Security and Fraud Prevention
We may process personal information to:
- Detect suspicious activity;
- Prevent fraud;
- Protect customer accounts;
- Prevent unauthorized transactions;
- Protect our website and systems;
- Investigate possible violations of our policies.
Legal and Compliance Purposes
We may use personal information where reasonably necessary to:
- Comply with applicable laws;
- Respond to lawful requests;
- Enforce agreements;
- Establish or defend legal claims;
- Protect our rights and property;
- Protect customers and other users.
7. HOW WE SHARE PERSONAL INFORMATION
We do not disclose personal information except as described in this Privacy Policy or otherwise permitted by applicable law.
Personal information may be shared with the following categories of recipients.
Service Providers
We may share information with companies that provide services on our behalf, including:
- E-commerce hosting providers;
- Payment processors;
- Delivery and logistics companies;
- Customer support providers;
- Cloud service providers;
- Analytics providers;
- Advertising providers;
- Fraud prevention providers;
- Email and communication providers.
These providers receive information only where reasonably necessary to perform services for us.
Affiliates
Where applicable, information may be shared with affiliated companies for operational, administrative, compliance, customer service, or other legitimate business purposes.
Business and Marketing Partners
In some cases, we may work with third parties in connection with promotions, advertising, rewards programs, jointly offered services, or other commercial activities.
Where required by applicable law, your consent will be obtained before personal information is shared for independent direct marketing purposes.
Legal Requirements and Safety
We may disclose personal information where we reasonably believe disclosure is required to:
- Comply with applicable law;
- Respond to a court order or legal process;
- Respond to lawful requests from government authorities;
- Investigate fraud;
- Prevent unauthorized transactions;
- Protect the safety of customers or the public;
- Protect our rights, property, systems, or Services.
Business Transfers
If all or part of our business is involved in a merger, acquisition, restructuring, sale, financing, bankruptcy, or similar corporate transaction, personal information may be transferred as part of that transaction.
Where appropriate, we will take reasonable steps to require the recipient to handle personal information consistently with applicable privacy requirements.
Aggregated or De-identified Information
We may create aggregated, anonymized, or de-identified information that does not reasonably identify individual customers.
Such information may be used or shared for:
- Analytics;
- Business planning;
- Market research;
- Website improvement;
- Other lawful business purposes.
8. EMAIL AND MARKETING COMMUNICATIONS
Where permitted by applicable law, we may send you marketing communications if you have subscribed, provided appropriate consent, or otherwise qualify to receive them.
Marketing messages may include:
- Product announcements;
- Promotions;
- Discounts;
- Special offers;
- Store updates;
- Recommendations.
You may unsubscribe from promotional email communications at any time by using the unsubscribe option contained in the relevant email.
You may also contact us directly at:
Transactional communications related to orders, payments, security, refunds, shipping, or customer service may still be sent even if you unsubscribe from marketing communications.
9. TEXT MESSAGE MARKETING
If text-message marketing is offered through our store, it will be subject to applicable laws and the consent you provide.
If you voluntarily provide your telephone number and subscribe to text communications, we may use that number to send communications such as:
- Order notifications;
- Shipping notifications;
- Cart reminders;
- Customer service messages;
- Promotional offers.
Where required, marketing text messages will only be sent after you have provided appropriate consent.
You may withdraw consent to marketing text messages at any time using the opt-out instructions provided in the message, such as replying STOP, where supported.
Information necessary to send text communications may be shared with our messaging service providers solely to facilitate delivery, reporting, compliance, and related services.
10. YOUR PRIVACY RIGHTS
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These may include the right to:
- Request access to personal information;
- Request correction of inaccurate information;
- Request deletion of certain information;
- Request restriction of processing;
- Object to certain processing;
- Withdraw consent;
- Request a copy of certain personal information;
- Opt out of certain forms of targeted advertising;
- Opt out of certain disclosures where applicable.
These rights are not absolute and may be subject to legal exceptions.
For example, we may retain certain information when necessary to:
- Complete a transaction;
- Maintain business records;
- Comply with tax requirements;
- Prevent fraud;
- Establish or defend legal claims;
- Comply with other legal obligations.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
11. CALIFORNIA PRIVACY RIGHTS
Residents of California may have additional rights under applicable California privacy laws.
Depending on the circumstances and applicable legal requirements, these may include rights relating to:
- Access to personal information;
- Correction;
- Deletion;
- Information regarding categories of personal information collected;
- Information regarding categories of recipients;
- Opting out of certain sales or sharing of personal information;
- Limiting certain uses of sensitive personal information;
- Non-discrimination for exercising privacy rights.
To submit a California privacy request, please contact:
Please include:
“California Privacy Request”
in the subject line and provide sufficient information for us to understand and process your request.
We may request additional information to verify your identity.
You may also be permitted to appoint an authorized agent to submit a request on your behalf where allowed by law.
12. CHILDREN'S PRIVACY
Our Services are not designed or directed toward children under the age required by applicable law to independently consent to the processing of personal information.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided personal information to us without appropriate authorization, please contact:
We will take reasonable steps to review the request and, where appropriate, delete the information.
Individuals who have not reached the legal age required to enter into online purchase agreements should use the Services only with appropriate parental or guardian involvement.
13. INFORMATION SECURITY
We use reasonable administrative, organizational, technical, and physical safeguards designed to protect personal information against:
- Unauthorized access;
- Loss;
- Misuse;
- Alteration;
- Disclosure;
- Destruction.
Where sensitive information is transmitted through our website, encryption and other security technologies may be used.
However, no internet transmission, electronic storage system, or security system can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.
14. THIRD-PARTY WEBSITES
Our Services may contain links to websites, platforms, or services operated by third parties.
We do not control the privacy or security practices of those third parties.
When you leave our website and visit another service, the handling of your personal information will be governed by that third party's own terms and privacy policy.
We encourage you to review the privacy policies of third-party services before providing personal information.
15. INTERNATIONAL DATA TRANSFERS
elevvancea is operated by Nanjing Xiyi Network Technology Co., Ltd., located in China.
Because we operate an international e-commerce website and use global technology and service providers, personal information may be processed in countries or regions outside your country of residence.
Depending on the services involved, these locations may include:
- China;
- United States;
- Canada;
- Hong Kong;
- Other jurisdictions where Shopify or our service providers operate.
Privacy and data protection laws in these jurisdictions may differ from those in your home country.
Where required by applicable law, we take reasonable steps to use appropriate safeguards for international transfers of personal information.
16. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as otherwise required or permitted by law.
Retention periods may depend on factors including:
- The type of information;
- The nature of our relationship with you;
- Order and transaction history;
- Legal requirements;
- Tax and accounting obligations;
- Fraud prevention needs;
- Potential disputes.
When personal information is no longer reasonably required, we may delete, destroy, anonymize, or de-identify it in accordance with applicable requirements.
17. INTERNATIONAL CUSTOMERS
Our products and Services may be available to customers in multiple countries.
If you access our Services from outside China, you acknowledge that information may be transferred internationally as described in this Privacy Policy.
We process personal information according to applicable privacy laws and the purposes described in this Policy.
Depending on your country of residence, you may have additional privacy rights under local law.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices;
- Technology;
- Services;
- Legal requirements;
- Regulatory requirements.
The latest version will be published on this page.
Where required by applicable law, we may provide additional notice of material changes.
Your continued use of the Services after an updated Privacy Policy becomes effective will be subject to the revised Policy, to the extent permitted by law.
19. QUESTIONS, PRIVACY REQUESTS AND COMPLAINTS
If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns regarding the way we handle personal information, please contact our customer service team.
We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.
If you believe your privacy rights have not been appropriately addressed, you may also have the right to contact the relevant privacy or data protection authority in your jurisdiction.
20. CONTACT US
The elevvancea website is owned and operated by:
Brand: elevvancea
Company: Nanjing Xiyi Network Technology Co., Ltd.
Business Address:
Room 909, Building 3, Yida Huichuang
No. 17 Pukou Avenue
Nanjing Area of China (Jiangsu) Pilot Free Trade Zone
Jiangsu, China
Email: service@elevvancea.com
Business Phone: 025-58889610
For customer service, privacy requests, corrections, deletion requests, marketing opt-outs, or other privacy-related matters, please contact: