Return Policy
RETURN & REFUND POLICY
At elevvancea, we want you to feel confident when shopping with us. If you need to cancel an order, return an item, or request a refund, please review the policy below.
ORDER CANCELLATION
Orders may be cancelled before they have been processed for shipment or dispatched.
If your cancellation request is received and approved before the order has been shipped, you will receive a full refund to your original payment method.
Once an order has already been shipped, we are unable to cancel it. If this happens, you may request a return after receiving the package in accordance with our return policy below.
To request a cancellation, please contact us as soon as possible at:
Email: service@elevvancea.com
Business Phone: 025-58889610
Please include your order number and the email address used when placing the order.
RETURNS
We accept eligible returns requested within 14 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in the same condition in which it was received;
- Be returned with its original packaging;
- Include a receipt, order confirmation, or other valid proof of purchase.
Please do not return products directly to the manufacturer or send a package to any address without first contacting our customer service team.
Before sending your return, please contact:
Our customer service team will provide the appropriate return instructions and return address.
Unauthorized returns may not be accepted or processed.
RETURN SHIPPING COSTS
Customers will not be charged more than once for shipping costs associated with an eligible return.
We do not charge a restocking fee for returned products.
Any applicable return shipping arrangements will be confirmed by our customer service team before you send your package.
REFUNDS
Once your returned item has been received, we will inspect it and notify you by email.
You will then be informed whether your refund has been approved or declined.
If your refund is approved, it will be issued to your original method of payment.
Depending on your payment provider, bank, or credit card company, it may take additional time for the refunded amount to appear in your account after we have processed it.
LATE OR MISSING REFUNDS
If you have received confirmation that your refund was issued but it has not yet appeared in your account, please take the following steps:
- Check your bank or payment account again.
- Contact your credit card company or payment provider, as refunds may require additional processing time before appearing on your statement.
- Contact your bank, as there may be a processing period before the refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at:
Please provide your order number and relevant payment information so our customer service team can assist you.
RETURN ADDRESS
Please do not send your return to the manufacturer or directly to our business address without authorization.
To obtain the correct return address and return instructions, please contact our customer service team first:
Email: service@elevvancea.com
Business Phone: 025-58889610
Our team will provide the return address applicable to your order.
CONTACT INFORMATION
If you have any questions regarding cancellations, returns, refunds, or your order, please contact us:
Brand: elevvancea
Company: Nanjing Xiyi Network Technology Co., Ltd.
Business Address:
Room 909, Building 3, Yida Huichuang
No. 17 Pukou Avenue
Nanjing Area of China (Jiangsu) Pilot Free Trade Zone
Jiangsu, China
Email: service@elevvancea.com
Business Phone: 025-58889610