Shipping Policy
SHIPPING POLICY
At elevvancea, we aim to process and deliver your order as efficiently as possible. Please review the information below regarding order processing, shipping times, tracking, delivery destinations, and address changes.
ORDER PROCESSING
Orders are generally processed and prepared for shipment within 5 business days after they are successfully placed and payment has been confirmed.
Business days normally exclude Saturdays, Sundays, and public holidays.
Orders placed during weekends or public holidays will begin processing on the next available business day.
Once your order has been shipped, you will receive a shipping confirmation email containing the available tracking information.
ESTIMATED DELIVERY TIME
After your order has been dispatched, delivery generally takes approximately 10–20 business days, depending on your destination, carrier availability, local delivery conditions, and other logistical factors.
Please note that delivery estimates are not guaranteed.
Occasionally, shipments may experience delays due to circumstances outside our reasonable control, including:
- Customs clearance or inspections;
- Carrier delays;
- Severe weather;
- Local postal disruptions;
- High-volume shipping periods;
- Public holidays;
- Transportation interruptions;
- Remote delivery locations.
We appreciate your patience if an unexpected shipping delay occurs.
ORDER TRACKING
Once your package has been shipped, a tracking number will normally be included in your shipping confirmation email.
You may use the tracking number to monitor the progress of your shipment through the carrier's tracking service or a compatible international tracking platform such as 17TRACK.
Please allow some time after receiving your tracking number for the carrier's system to update the shipment information.
If your tracking information has not updated for an extended period, please contact us at:
SHIPPING RATES
We currently offer a flat shipping fee of USD $2.99 for eligible destinations worldwide.
Any applicable shipping fee will be displayed during checkout before you complete your purchase.
In certain circumstances, additional restrictions or shipping limitations may apply depending on the destination, product, or available logistics service.
SHIPPING DESTINATIONS
elevvancea currently supports shipping to many destinations worldwide.
However, some countries, regions, or remote areas may not be supported by our available logistics providers.
If we are unable to deliver an order to your selected destination, we will contact you as soon as reasonably possible to discuss available options, which may include:
- Updating the delivery address;
- Selecting an alternative shipping method where available;
- Modifying the order;
- Cancelling and refunding the affected order.
For questions about whether we can ship to your location, please contact:
CHANGING YOUR SHIPPING ADDRESS
If you need to change your shipping address, please contact us as soon as possible after placing your order.
Address changes can normally only be made before the order has entered the shipping or fulfillment process.
Once an order has already been dispatched, we may no longer be able to modify the delivery address.
To request an address change, please email:
Please include your:
- Order number;
- Original shipping address;
- Corrected shipping address.
We will do our best to accommodate the request, but address changes cannot be guaranteed after order processing has begun.
SHIPPING TO AN ADDRESS DIFFERENT FROM YOUR BILLING ADDRESS
Yes.
You may generally provide a shipping address that is different from your billing address.
Please make sure that all shipping information entered during checkout is accurate and complete before submitting your order.
Customers are responsible for reviewing their delivery details carefully.
HOW ORDERS ARE SHIPPED
Orders are processed and shipped during normal business days, excluding weekends and public holidays.
Depending on product availability, destination, and fulfillment arrangements, products may be shipped from different warehouses, fulfillment facilities, or production partners.
Some items may be dispatched from regional or domestic warehouses, while others may be fulfilled through facilities located in regions such as the United States, Canada, Australia, or other locations used by our logistics network.
As a result, if your order contains multiple products, the items may occasionally arrive in separate packages or at different times.
Where available, separate tracking information may be provided for individual shipments.
CUSTOMS, DUTIES AND IMPORT PROCESSING
International shipments may be subject to customs inspections, import procedures, taxes, duties, or other requirements imposed by the destination country.
Customs processing can occasionally result in additional delivery time.
Where applicable, customers are responsible for complying with the import requirements of their destination.
Any duties, taxes, or charges imposed by local authorities will be handled according to the requirements applicable to the destination and the information presented at checkout.
DELAYED OR MISSING SHIPMENTS
If your order has not arrived within the estimated delivery period, please first review the tracking information provided with your shipment.
If the tracking information does not resolve the issue, please contact our customer service team at:
Please provide your order number so we can assist you more efficiently.
CONTACT INFORMATION
If you have any questions about processing times, shipping destinations, tracking, delivery, or your shipping address, please contact us:
Brand: elevvancea
Company: Nanjing Xiyi Network Technology Co., Ltd.
Business Address:
Room 909, Building 3, Yida Huichuang
No. 17 Pukou Avenue
Nanjing Area of China (Jiangsu) Pilot Free Trade Zone
Jiangsu, China
Email: service@elevvancea.com
Business Phone: 025-58889610